Shipping and return policies for Plastica Marella

Shipping Info
Shipping in Italy is generally made using express couriers, it is important that your address is a valid one and that there's someone who can receive packages at the address. You can provide a mobile number eventually, to help drivers contact you in case they need it.

International shipping, both in EU and outside EU, are made using airmail, which is the cheapest option possible. Airmail does not provide a tracking system and can be pretty long (15-20 days in EU / 25-30 days elsewhere). But it's cheap.

Please remember: this is not Amazon.

Thank you for your support.

Return Policy
Dear friends and customers, we truly hope that this message will find you in good health.

We would like to let you know how we're operating during these terrible days.

We are active, with most of us obviously working from home. Our warehouse is open and one single person is taking care about your orders.

We are following all the restrictions and recommendations from the authorities in order to guarantee everyone’s safety in these difficult times, and we are also doing our best to keep the ball rolling, so to speak.

We don't dare to say that nothing has changed, but you can keep your orders coming in, maybe just be a bit patient if we can’t act as fast as usual, we apologize in advance.

We will keep you informed of any changes if they happen.

Thanks for your support, we hope you and your loved ones all stay safe and well.